Digital Complaint Registration System For Government Bodies Using Android- Apex Technologies

Digital Complaint Registration System For Government Bodies Using Android

Project Platform : ANDROID JAVA PHP JOOMLA

Languages Used : JAVA ANDROID API PHP HTML

Project Cost : 10000

Description

Objective

This project is basically created to help people solve the problem’s which they see in their day-to-day life in their surrounding. It proposes a natural English enabled mobile interface which can be used to lodge complaints. The essential idea is to provide an easy, cheap and quick mode of complaint registration around the clock. It is very easy because there is no long procedure of filling up of any forms or much details of self & hence saving our valuable time too. It doesn’t require the citizen to remember any specific information to lodge their complaint. The mobile channel makes active citizen participation possible because of the higher penetration of mobile phones in India. The proposed system enables and assists citizens to lodge compliant and seek redressal through their mobile phone in natural language.

Introduction

Complaint registrations for government bodies i.e.: BWSSB, KPTCL, etc are offline. The seriousness of the problem is often not known by offline means. Even after reporting some of the unsocial activities to police department they end up with the sketch of the accused based on the eye witness. A mechanism to accept complaints from citizens 24 × 7 would be the expectation from both the citizens and the government bodies. With number of people using mobile phones is increasing, it has become a need for users to provide on their mobiles, all facilities one is been utilizing on the internet.

In this project the user can take a snap-shot of the particular activity i.e.: water leakage, power cable hanging around, tree fall, unsocial activity etc. The application will augment the current position where the picture is taken. The above augmented picture is sent to the concerned authority. Statistical information is maintained such as the no. of complaints received category wise & no. of them solved. The users use the mobile phone and do not need to access the web portal interface directly to file their complaint. The user downloads this application onto his mobile phone.

Basic Architecture

The Architecture of the entire system is shown below. As shown in the given figure, complaints will be registered from the user’s mobile and it will be sent to the server along with the information like - Mobile no, Email-id, Profile-name, category, longitude & latitude. Once these information has been inferred by the system, it sends this information to the Smart Complaint server in a compatible format as a HTTP request.

Once these information has been received at the server side, it will send the confirmation mail to the user along with the user-name and password through which the user can view the status of the complaints which are registered by him. Finally the user will get the message on his mobile about whether the complaints registered by him are processed by the concerned authority or no.

Android Based Complaint Registration System

Existing System

The chief modes of registering complaint are

(a) A visit to the ward office - person in charge listens to the complaint and asks for some personal details and put it across into an electronic form for other departments.

(b) Through a contact center over a telephone - where the complaint is registered by a call center agent by typing the complaint into the system and more recently.

Proposed System

User can take a snap shot of the activity i.e. : water leakage, tree fall etc.

The application will augment the current position of picture taken.

Statistical information is maintained such as the no. of complaints received category wise and no.of them solved.

REQUIREMENT SPECIFICATIONS